How to get Your Customers to Whip Out Their Credit Cards this Ramadan
Learn how you use digital marketing strategies to capture more customers this Ramadan with interesting insights from Facebook.
There is often a myth about Ramadan being the low season for businesses. Well, not if you’re doing it right.
What you need to understand is that Ramadan is a significant holy season. It is a time of fasting, spiritual growth and family bonding. It is also a time of forgiveness and compassion.
All this will undoubtedly affect behaviors. It could be altered sleeping- and waking-times, empty lunch halls, fully-booked restaurants in the evening as Muslims anticipate the time for breaking fast.What do all these mean to digital activities, content consumption and even spending? What are people looking for?
Here we have some insights from Facebook Ramadan Playbook 2019 (Malaysia specific) which cover both Facebook and Instagram platforms. As digital marketing mentors, what we often do is break down the insights and share what it may possibly mean to you.
No one can argue that mobile is dominating.Global Web Index (GWI) noted that mobile time spent during Ramadan period is growing at 5% year-on-year for Malaysia.
Based on Facebook data during 25 April–31 July in 2017, Facebook noted that people shared joy by posting 41% more during the Ramadan period (26 May–25 June) compared to other periods.
From Facebook Ramadan Playbook (Malaysia), here you can have a good idea of smartphone usage in a day.
It is not the amount of time spent that intrigue us, it's the fact that people are sharing and posting more actively during this period.
This means that they’re sharing content that resonates. They will share them with friends and family. So if you get your angles and content right for your brand that resonates with Ramadan, you can likely ride the wave to virality.
There are a lot of good branding opportunities during this period. Personally, I would love to call this ‘the celebration booster period’.
If you want a shot at virality, this is definitely a good time to try it out!
During this season, there are 3 significant events. Prayer times, sunrise and sunset, as well as breaking fast. If you don't already know, here’s a TL;DR of a day during Ramadan:Muslim friends wake up early for sahur, the pre-dawn meal, which happens around before the morning prayers (which is about 5-ish). There will be no food and water after sunrise, all the way until sunset. In the evening, there’ll be a lot of anticipation to break fast and it is often done with family or with friends.
What's significantly different during this Ramadan is the sahur.
(Caveat! This is for the United Arab Emirates (UAE), but we believe these insights may show some indications to how our Muslim friends in Malaysia will be like)
The pre-dawn meal is a very important event. Though this is based on UAE data, we believe Malaysia will show some inclination towards this habit as well.
The moment they miss it, they will not have a chance at a meal until sun down. It also involves setting up the meal and having to take the morning meal together with the family.You could say, "Well, 2am – 5am is still not exactly the peak time compared to 12pm – 11pm."
While it’s not surprising that more online activity takes places during the latter timing (I mean, everyone needs to wake up for this crucial meal right?), what is interesting is the conversion rate — in UAE, they are 4 times more likely to convert during 4am. It may be a smaller target market, but 4x conversion rate means, 4x LESS in your customer acquisition cost/ Cost per conversion.
The math is no brainer.
While we do not know exactly if Malaysia has the same stats for conversion, we do believe that there may likely be a higher conversion rate compared to non-Ramadan period.
Since they share and post 41% more during the month of Ramadan, and IF Malaysian muslims exhibit a similar behavior when it comes to conversion during sahur, we believe there should be good opportunities for referral marketing.
You can plan out content posts or campaigns according to the shift of their behavior and prepare angles that may influence them at these peak timings. You can even throw in sales or deals for them to refer to a friend or family member.
While we don’t have data of conversion rates for Malaysia, we believe this is a good time to test this hypothesis.We'll touch on angles in a bit. Stay tuned!
According to Facebook's Ramadan playbook 2018, Kantar research commissioned by Facebook noted that "Malaysians deem the topics of religious practices, reflection, family and community as most important.
"Here is a snapshot of what's very important to Malaysians during Ramadan based on that research.
These are topics you can use when thinking about content for your branding exercises. Leverage on emotional angles to build honest connections with users.Use Ramadhan power words such as giving, self-improvement, worship, community, thankfulness, sharing, reflection or even family in your content.Have variation for your content, such as holiday related content and sales offers that are shareable.
Here are 2 good videos:
Petronas has always been known for tear-jerking and meaningful stories during this season for their branding exercise.
Here is a Snickers win-video on non-Muslims experiencing Ramadan and sharing with it about it.
Here's a controversial NO-NO video, PLEASE check if your content is aligned to the value of Ramadan:
Always check your ad messaging and have it reviewed so that it does not damage your brand.
Due to intense competition on Facebook, make sure your content is unique to increase your chance on influencing users to engage or purchase.
Facebook mentioned that Malaysians posted 28% more videos during Ramadan than surrounding periods, and the videos were mainly consumed on mobile.There are a few key things mentioned about videos:
You can leverage more on Instagram where visuals play a bigger role and communicate the mood of Ramadan.
Here are some of the key insights that Facebook provided for Malaysia. These are some of the Facebook posts pick up that are about Ramadan BEFORE Ramadan arrives.
We decided to verify it with some of our Muslim friends:
Plan out your discovery campaigns 3-4 weeks before Ramadan.Here are some strategies you could take.
Make sure your FB Messenger and Instagram Messenger are ready to welcome and reply to enquiries.
Start exploring click-to-messenger ads where people can immediately engage you on messenger if they like what they see.
For Instagram, many will prompt you to DM, and you’ll need to direct message them to engage. We know it can be a hassle to type on mobile, so here's a little hack which you can use.
You can also leverage on WhatsApp’s click-to-chat functionality. All you’ll need to do is to insert a link where people can automatically message you.
Method 1: You can check out www.wasap.my
Method 2: DIY
Instead of using the usal Whatsapp, check out WhatsApp for Business:
Xinch, our Digital Marketing Quantum Degree Instructor mentioned that the change in Facebook’s algorithm since the start of 2018, there is now much more emphasis on engagement.
Focus on organic share rates to hype up your content and increase volume of engagement. Engagement is one key metric to determine if a post is truly meaningful to your audience. And now that you know how Ramadan can be a season to share and post meaningful content, it's time for you to start thinking about what you can do for your brand and your business.
All right, this was a quick lowdown from us at NEXT Academy for this Ramadan season based on the some insights from Facebook Ramadan Playbook 2018 (Malaysia specific).
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